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Where to Start Your Retail Business: A Practical Guide

by Graham · Comments (0)
07 Feb

Where to start your retail business is an age old question that entrepreneurs struggle with. You’ve heard it before the most important thing when starting a business is location, location, location. This is a practical guide for figuring out where to start your business for free. We will go over each step in putting together an analysis of locations based on your market segments.

Psychographics vs. Demographics

Psychographics are a more sophisticated method of segmenting your target audience. Traditionally, demographics were used in order to segment customers. This meant using factors like age, gender, race and income. However, there are more to people than just their income. People have different values, beliefs and customs that affect their willingness to buy and maximum willingness to pay. Nielsen (the company that does T.V ratings) has developed 66 types of psychographic profiles that better represent the lifestyles and consumer behavior of real people.

I will introduce two methods for finding where to start your retail business. But first, i made a really great template to do all of this. I simply ask that you sign up to get email updates of only the best posts like this one.

 

where to start my business templateGet the Excel Templatejust for signing up to get only our top-rated posts via email

 

Method 1: Nielsen Data

Nielsen provides some of their geographic segment info for free and we will use this in order to get insight into where certain segments are located. Nielsen also sells the complete tool for something like $5,000-$10,000.

Step 1: Score your Psychographic Segments

  •  Go to the Prism Segment Look-up
  • Read each of the 67 segments and their descriptions.
  • Give a score of 1-10 on the excel template (or just on a spreadsheet). This score should be based on the likelihood of this “type” of person converting (buying something, usually)

Step 2: Narrow your Geographic Focus

  •  Use google to find the zip codes of all of the areas that you would like to consider.

Step 3: Look Up Zip Codes

which zip code to start your business

  • Use the Prism Zip Code Look-up to look up the zip codes that you are considering.
  • Enter the segment numbers into the template (or your own spreadsheet)
  • See the results add up and find the highest scoring zip codes

Step 4: Add demographic and geographic data

  • You can perform further demographic research using google, wikipedia, census data and other online sources.
  • I have given 5 metrics on the template as a good starting point for further research.
  • They are
    • Total population
    • Density/square mile
    • % below the poverty line
    • median household income
    • median age

Step 5: Look at costs

Look for lease and rental rates in your best areas to find the location that provides the most value for how targeted your target audience is. Be sure to consider how far people generally travel to get what it is that you offer.

You should have a comprehensive analysis of the best zip codes to start your business. However, this analysis is based on the assumption that the 5 segments given to you are equal when they really are not. This is a weakness of this method but it is just about the most accurate method you can get for free.

Method 2: Relative Retail Placement

relative retail placements

Many successful retailers use this strategy and it is a way to tap into underlying market research and take advantage of new developing communities. Starbucks obviously has some killer resources at their disposal but you don’t need to be a genius to know that a starbucks would do well near a Target store. Doing this allows you to tap into the research that another company has done. Pay particular attention to new store openings! What is the retailer that compliments your business? where are THEY located? Go there!

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Categories : Entreprenurship
Tags : Business Location, Demographics, Psychographics, Retail Business

“The New World of Retail” by Robin Lewis and Michael Dart: A Book Review

by Graham · Comments (0)
20 Jan

I read tons of business oriented books and this one was by far one of the most interesting and informative. If you are involved in any part of the retail chain it will help you. The authors make wild predictions about the future then justify them with rational explanations. “50% of brands and retailers will disappear” and “The ultimate collapse of the traditional retail/wholesale business model is now clearly visible”.

The book starts with some of the history of retail and explains what they consider to be the major “waves” (i.e. the industrial revolution etc). The book is so well structured: it lays out what the thesis is and refers to it constantly as well as adding 2 or 3 sub points that repeat throughout the book. When I try to remember what it talked about specifically it is so clear:

1. Control all of the value chain
2. Make neurological connections
3. Use preemptive distribution

Get this book, it is a good read especially if you are involved in building a brand.

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Categories : Entreprenurship
Tags : Book Reviews, Business Trends, Retail Business

New Google Insights Rocks

by Graham · Comments (0)
17 Jan

Whoa, this video shows the new Google insights and it looks amazing. Find out what people are looking for and watching, how people are secraching, what people are saying and where they’re clicking. (Plus the interface is killer)

You check out the tools here: Google Real Time Insight Finder

 

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Categories : Marketing
Tags : Google, Keyword Research, Market Research

Custom Molded Computer Mouses?

by Graham · Comments (1)
16 Jan

Alright, here is a wacky one.

 

I have recently seen an increase in the number of custom products that can be molded to your body to make a perfect ergonomic fit. There are ear buds that you can have molded to fit your ear. There are insoles that can be molded to fit your feet. This just gets my brain going! What other types of things could be made into custom ergonomic product? (leave your ideas in the comments below)

Here is MY idea:

A computer mouse! It might be possible to source white label wireless mouses and apply some sort of silicone rubber to the frame of them that has been molded for individual customers.

Let me know if anyone thinks of trying it or if you find it out there. Cheers!

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Categories : Business Ideas
Tags : Manufacturing, Product Ideas

Display Advertising: Which to Start First?

by Graham · Comments (0)
25 Dec

When it comes to display advertising (banner ads etc) there are many different methods that can be used to decide where to show your display ads. This post was the result of a Google webinar that I recently attended. By far the most important and relevant piece of information was this graph detailing which display marketing to do first. All of these products are available on the Google Display Network but there are similar non-Google and Google inclusive networks that you can find.

Let me say, first, that display is not right for every business. So, don’t go starting a remarketing campaign just because it is the first step.

Here you go…

 

Display Advertising-Which to Start First?By graphing Cost per acquistion on the x axis and conversion rate on the y axis we can see the logical progression of display marketing choices starting in the lower left and ending in the upper right.

Because of the high CPA of some display marketing eventually you will reach a point where marginal benefit of new ads does not make up for the marginal cost. At this point, it is time to stop.

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Categories : Marketing
Tags : Banner Ads, Google Display Network, Remarketing

The Small Business Guide to Internet Marketing: Part 1

by Graham · Comments (1)
05 Sep

Thank you for checking out my blog and The Small Business Guide to Internet Marketing. Learning everything involved with online marketing can be an intimidating endeavor, especially for an entrepreneur who is handling it on top of everything else. In my time as an internet marketer I have delved into every topic that I could find and I want to share some of the thoughts, resources, books and blogs that I have found instrumental to my understanding of marketing online.

This is the first in a series of posts that will cover:

  • Website Design
  • Web Usability
  • Landing Page Optimization
  • A/B and Multivariate Testing
  • Search Engine Optimization (SEO)
  • Search Engine Marketing (SEM)
  • Banner Advertising
  • Content Marketing
  • Email Marketing
  • Social Media Marketing
  • Affiliate Marketing
  • Analytics

This guide is not just for marketers but also for any person who deals with a marketer or a marketing department. Even entrepreneurs who plan on hiring a firm or employee should learn the basics in order to know how to ask the right questions and make informed decisions.

Let’s get started…

Website Design

Well, the obvious first step if haven’t done so already is to build yourself a site. This is a topic that I won’t even attempt to explain. I will leave it to the pros. I have read two really great books on the subject. In looking for resources here I tried to choose the most conceptual books possible (these books will not teach you how to code).


 

Web Usability

Really, usability could be included with web design but it is so important that I wanted to give it a separate section. Don’t make me think is one of the foundational books on web usability. It is quite old but the principals still apply. The idea is simple, websites that focus on ease of use succeed and those that don’t…don’t.  I haven’t actually read the latest book “Rocket Surgery Made Easy” but the subtitle is something like: a how-to guide for web usability testing, seems pretty useful.


Steve Krug’ has also recently started a blog called Some Slightly Irregular. He only posts a few times per month but i think we can expect good things from this blog.

Here is a summary of some of the best usability tests, compliments of @thatdudeish

UserTesting.com -  - Price $29 for first 3 then $39 per user after. Average: 3-5 per Website.  Users can be pinpointed by demographic. Turn around can be a few hours. Comes with video and audio.

Clicktest.com – (Click test/Five second test/Navflow) - $50/month , 250 users per month with unlimited tests. Clicktest is self explanatory, its like a heatmap. Fivesecondtest shows the website for five seconds and then asks the user for feedback and any specific questions. Navflow shows the sales path and success rates of people reaching a certain step.

TryMyUi.com – $35 per test. Similar to usertesting.com 4-6 samples to be “significant”

Landing Page Optimization

Alright, so your website is up and running. You’ve run your usability tests and you’re ready to start marketing and getting traffic. But wait! Where will you be sending all of that traffic? To your homepage?

Your homepage is a place where anyone can get to wherever they are want to go. Maybe they already own your product, maybe they are looking to talk to customer service, maybe they are looking to buy something. What you want to do is send them to a landing page, a page that has a call to action and leads people towards it, this is not your homepage.

I have started one book on the subject and it is pretty good so far. It seems to be the one that everyone recommends. It is called, simply,  ”Landing Page Optimization” by Tim Ash

 

I was recently in a webinar on LPO run by Hubspot and Marketing Sherpa and they gave out this helpful LPO pdf. Check it out!

One interesting field or research that has played a big role in optimizing websites and landing pages is eye-tracking software. By looking at where people are looking you can generate heat maps to show which elements are being taken in and which are being ignored. This technology has been utilized by sitetuners.com to create attention prediction software called Attention Wizard that predicts eye movement based on page elements. Definitely check it out. Also, they are currently running a promotion to get 10 heat maps for 1 cent.

 

A/B and Multi-variate Testing

A/B and mulit-variate testing are very similar to landing page optimization but used for your whole website. A/B testing is testing just two versions of a page with a single variable whereas multi-variate is testing multiple pages and multiple variables (like lots of little A/B tests). You can change big things like page layout or little things. Something like the color of a button can make a small difference in the number of people who convert or complete your goals. When you add up many of the small differences they can make a big difference.

To get more information on the topic you should definitely check out Always Be Testing by Bryan Eisenberg and Joohn Quarto-vonTivadar

 

 

There is a free web-service form Google called Google Website Optimizer and it does most of the hard stuff for you. If you are using GWO you really do need to follow the Google Website Optimizer Blog. This contains all sorts of great information about features and A/B testing in general.

On a side note: I follow about 12 Google blogs and would recommend going through the list of Google blogs, finding out which appeal to you and adding them to your RSS reader. Don’t know what RSS is? You should really use it. Don’t worry, Lee LeFever explains RSS for the layperson.

More of The Small Business Guide to Internet Marketing to come…

Well, that concludes part 1 of 3 of The Small Business Guide To Internet Marketing. If you’ve learned something new please share this post on Facebook or Twitter by clicking below. Stay tuned for more by signing up for the RSS feed (now that you use RSS, you techie, you)

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Categories : Marketing
Tags : A/B and Multivariate Testing, Landing Page Optimization, Web Usability, Website Design

Cost Controlled Products and Services

by Graham · Comments (0)
08 Dec

 

What do a wedding, a vacation and remodeling a room in your house all have in common?

They all have the potential to be incredibly expensive or inexpensive.

Some economic indicators are improving but many people are starting to feel the hurt. None of us want to give up any part of the lifestyle that we have become accustomed to and thats why starting a cost  controlled products and services business is the way to go.

This idea is nothing novel. Over the past few years we have seen the rise of great discount sites like Groupon, Living Social, Gilt and Kembrel. These discounts allow people to keep the standard of living that they are used to at a lower price, while building brands of companies whose customers will soon have more disposable income.  IKEA uses this principal when designing furniture; start with a price and go from there.

 

Cost Controlled Products and Services

This is a model that many industries could benefit from. So ask yourself:

  • what are expensive purchases?
  • What don’t people want to give up?
  • How could you remedy this imbalance?

Your business could be anything from monetizing a blog that gives tips on saving money to redesigning a product or service with the cost as a starting point.

Tell me how it goes…

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Categories : Business Ideas
Tags : Cost controls, Product Ideas

Six Metrics For Every Small Business

by Graham · Comments (0)
28 Oct

I found this post on metrics and agree with every point. There are many other things that should be tracked but here are some that are frequently overlooked by small businesses.  These metrics are for “actions”; they can be applied to social media, sales or anything else.

1. Engaged users

Measuring active users as a percent of the total base will give you a good idea of how many people you are actually reaching. This metric would be particularly useful in looking at Twitter. Wow, that company has 10,000 followers! While that is impressive, its  how you engage those followers that really matters.

2. Repeat vs. First Time Actions

I’m sure you’ve heard that repeat customers are cheaper than new ones; well it’s true. Knowing how many actions are new and how many are repeat will give you a sense of what is going on. If you see too many new actions and not enough repeats something may be wrong.  You want to make sure and avoid the “one and done” users/ customers.

3.  Time Between Actions

Imagine that you could cut the time between repeat purchases in half. You could up to double your sales (depending on the ratio of new to repeat business and holding the number of repeat customers constant)

4. Repeat  Action Probability

This requires a good amount of data but will basically track loyalty over

time…more loyalty is better.

5. Lifetime Value Per Customer

This is a more obvious one but when small businesses start up and there are few customers it is not uncommon for costs per customer to out weigh their lifetime value. Keep an eye on this one.

6. Cohort Analysis

The idea here is to separate people into the groups in which they made their first action; in sales, people who buy together. Then, track each groups patterns in the future. A good look at what you were doing when cohorts first bought will tell you what is effective and what’s not.

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Categories : Marketing
Tags : Analytics, Business Metrics, Web Analytics

Privatized Academic Advising

by Graham · Comments (0)
10 Oct

Speaking of incentives, are universities really incentivised to help students to graduate faster? No, of course not. The longer a student stays at school the more tuition they pay.  We would love to think of schools as altruistic institutions and some may be but the reality is that they are businesses

My idea is is to develop software or some sort of consulting service to help students navigate academia without the confusion.

This academic advising service would:

  • Design a plan for students to graduate ASAP
  • Recommend teachers and courses
  • Show your progress and have useful infographics
  • Have amazing customer service to put university academic advising to shame
  • Simplify academia

It is not just the lack of incentives that show that Academiuc Advising should be offered outside of the university. A quick discussion with undergraduate students will show multiple unsatisfactory experiences to the tune of  ”They told me I would be fine to graduate but I was missing one class”.

Feel free to capitalize on any idea I post here; more power to you.

p.s. www.academic-advising.com is available

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Categories : Business Ideas
Tags : Service Ideas, Technology Ideas

Incentives Lead To Worse Performance?

by Graham · Comments (0)
29 Sep

In traditional economics there is a common understanding that incentives are what drive us to do things better and faster. If you want someone to sell more product, you give them a commission, therefore incentivising them to make more sales.  There has been new research, however, that disputes some of this.

The summary of the research is outlined by economist Dan Pink‘s in his new book Drive.  It states that incentives only work on people who perform rudamentary tasks. Once cognative or creative tasks are incentivised performance becomes worse.

This can have a profound impact on how businesses pay people and design incentive programs. Will your business change? If so, How? Whose business do you think would be affected most by this new research?

Let us know what you think in the comments below.

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Categories : Entreprenurship
Tags : Compensation, Incentives, Motivation
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Hi, I'm Graham, an Online Marketing Strategist and eCommerce Specialist based in Philadelphia. I create and manage marketing strategies that help to realize the visions of business owners.



Graham’s Projects

Interwebs Marketing
A co-op of marketing experts that serve as the "on-call" marketing department for small and online businesses. I handle Marketing Strategy and Conversion Optimization here.

GA questions
Video responses to your Google Analytics questions. An archive of Google's Web Analytics TV.

Re:Verse Verse
A user submitted free-writing site. Read other people's free-writings and leave your own.

Lindy and Blues
Swing and Blues social dances in Philadelphia. Graham teaches dance classes here.

Graham Does Lindy Hop!

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